If you’re currently experiencing connectivity issues with your phone, you’re not alone. Verizon appears to be experiencing a major outage. The airline said its team was “fully deployed and focused on the issue.”
Verizon is also now promising to provide credits to affected users… here’s the latest information.
Updated at 10:24 p.m. ET
Verizon says the issue has been resolved.
The power outage has been resolved. If the issue persists, we recommend restarting your device and reconnecting it to your network. We will provide account credits to affected individuals. Details will be shared directly with you. We sincerely apologize for the inconvenience caused.
Updated, 9:15pm ET
Verizon shared another update. The carrier said it was “working tirelessly and making progress” to resolve the issue. It also said affected customers will be provided with account credits.
We sincerely apologize for disappointing many customers today. They expect more from us.
We are working tirelessly and making progress. Our teams will continue to work through the night until service is restored for all affected customers.
we will make this right. We are providing account credits to all affected customers and will share updates soon.
Updated at 4:13 p.m. ET
Here are the latest updates from Verizon:
Verizon teams are actively working in the field to resolve today’s service issues impacting some customers. We understand this is an inconvenience, but our priority is to get you back online and connected as soon as possible. Thank you for your patience as we work to resolve this issue.
Updated at 2:25pm ET
Verizon has released a new statement.
Verizon engineering teams continue to address today’s service disruption. Our team remains fully deployed and focused on the issue. We understand the impact this has on your daily life and remain committed to resolving this issue as quickly as possible.
Power outages continue.
T-Mobile is issued The following statement:
T-Mobile’s network keeps you connected, and we’ve made sure our network is working optimally. However, due to Verizon’s reported outages, customers may not be able to contact those using Verizon services at this time.
and AT&T:
Our network is solid. If we have a problem, it’s not us, it’s other people. Some things are out of our control!
Verizon is down for many customers
According to Downdetector data, the issue started just after 12pm ET/9am ET on Wednesday. There are reports on social media from affected users of all three carriers.
Verizon’s outage appears to be much more widespread and nationwide, affecting users on both the East and West Coasts.
Affected iPhone users with Verizon will see “SOS” in their status bar. This indicates that there is no cellular connection at all.
As Apple explains in a support document, SOS in the iPhone’s status bar means the device is not connected to a cellular network, but can still make an emergency call.
What’s probably going on is that the carrier that’s actually experiencing the failure is Verizon. Meanwhile, AT&T and T-Mobile customers face additional cross-network communication issues. There is no indication that AT&T and T-Mobile’s networks are actually down.
Verizon acknowledged the outage on social media today, saying:
We are aware of an issue impacting wireless voice and data service for some customers. Our engineers are dedicated and working to quickly identify and resolve issues. We understand how important a reliable connection is and apologize for any inconvenience.
Carrier does not offer additional
Are you currently having issues with your Verizon, AT&T, or T-Mobile service? Let us know in the comments.
Updating…Last updated January 14, 2025 at 9:12pm EST
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